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Calls / 2 min

Set up call transfer

Choose where urgent or owner-requested calls should be routed.

  1. 1

    Open Call transfer

    Go to Settings, AI Agent, Call handling, then Call transfer.

  2. 2

    Enter the destination number

    Use a direct number that can receive calls. Include the country code if requested.

  3. 3

    Add a whisper note

    Optionally add a short greeting so that when you pick up, you hear who is calling and why before you speak.

  4. 4

    Enable and test

    Turn transfer on and save, then call your Catchdesk number from another phone and ask for the owner to confirm the handoff.

Notes

  • Do not use the Catchdesk business number as the transfer destination.
  • If nobody answers the transfer, Catchdesk continues with the configured fallback behavior.