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Messaging / 2 min

Reply to customers from the inbox

See every conversation in one place and text customers back yourself.

Calls, texts, and voicemails for a customer all land in one thread, so you never dig through different apps. You can jump in and text a customer yourself anytime, and the whole history stays attached to their record.

  1. 1

    Open the inbox

    Open the Inbox to see all customer conversations, newest first.

  2. 2

    Open a conversation

    Tap a customer to see their full history of calls, texts, and bookings in order.

  3. 3

    Send a reply

    Type a message and send. Use filters or search to find unread threads, texts, or voicemails fast.

Notes

  • When you reply yourself, you stay in control of that conversation.
  • If a customer texts STOP, Catchdesk honors the opt-out and stops business texts to them.