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Calls / 1 min

Listen to call recordings

Review completed calls when recording is enabled for your business.

  1. 1

    Open Call history

    Go to the calls or recent activity area in the Catchdesk app.

  2. 2

    Choose a completed call

    Open the call detail view. If recording was enabled and available, the recording player appears there.

  3. 3

    Review transcript and summary

    Use the transcript, summary, and any saved actions to understand what the caller needed.

Notes

  • Recording availability depends on your recording setting and local disclosure requirements.
  • You can share a transcript for records or follow-up from the call detail view.