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Setup / 6 min

Build your knowledge base

Write the answers Catchdesk should give so it sounds like your team.

The knowledge base is where you write the answers to questions callers actually ask: do you offer free estimates, what areas you serve, your cancellation policy. Catchdesk answers from your words instead of guessing. Keep it focused. A tight, current page beats a long manual.

  1. 1

    Open Knowledge

    Go to Settings, AI Agent, then Knowledge.

  2. 2

    Add your common questions

    Write short, clear answers to the questions you hear every week, such as hours, service area, and policies.

  3. 3

    Keep it current

    Remove anything out of date. If a policy changes, update it here so callers never hear the old answer.

Notes

  • Shorter is better. A focused page of real answers outperforms a long document.
  • If you would not want a caller to hear it word for word, do not put it in Knowledge.