Help center

Account / 2 min

Manage notifications

Choose which alerts reach your phone and email.

  1. 1

    Open Notifications

    Go to Settings, Preferences, then Notifications.

  2. 2

    Pick your alerts

    Turn on push alerts for the events you care about, such as new calls, escalations, and new bookings.

  3. 3

    Set email preferences

    Choose which emails you receive. Keep health alerts on so you know if call forwarding ever breaks.

Notes

  • Health alerts warn you if calls stop reaching Catchdesk, so it is worth leaving them on.
  • Some account and billing emails always come through for your records.