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Automations / 2 min

Send appointment reminders

Cut no-shows with an automatic text before each appointment.

The appointment reminder is a follow-up plan that texts booked customers before their visit with the date, time, and place. They can reply to confirm, reschedule, or cancel, so fewer slots go to waste.

Find it in
Automations → Follow-ups
Appointment bookedby call, text, or by you
Reminder before the visitdate, time, and place
Customer repliesconfirm, reschedule, or cancel

The reminder stops on its own if the booking is cancelled or has already passed.

  1. 1

    Open Follow-ups

    In the web dashboard, open Automations, then the Follow-ups tab.

  2. 2

    Open the appointment reminder plan

    Select the plan that runs when an appointment is coming up.

  3. 3

    Review the message and turn it on

    Check the reminder wording and how far ahead it sends, then turn the plan on.

Notes

  • Customers can manage the booking right from the reminder, which keeps your calendar accurate.
  • Pair this with Texting hours so reminders never go out late at night.