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Automations / 2 min

Set your texting hours

Decide the window when automatic texts are allowed to send.

Texting hours are the daily window when Catchdesk is allowed to send automatic texts. A follow-up that comes due outside the window simply waits for the next allowed time, so customers never get a 2 a.m. message and your business looks professional.

Find it in
Automations → Texting hours
  1. 1

    Open Texting hours

    In the web dashboard, open Automations, then the Texting hours tab.

  2. 2

    Set the earliest and latest send time

    Choose the start and end of your sending window, for example 8:00 AM to 8:00 PM.

  3. 3

    Save

    Save the window. Any text that comes due outside it waits and goes out at the next allowed time.

Notes

  • Texting hours apply to automatic texts. A reply you send by hand from the inbox always goes immediately.
  • A tighter window looks more considerate to customers, but very short windows can delay time-sensitive follow-ups.