Data controls and account deletion

This page is a plain-language summary of the controls Catchdesk gives you over the data connected to your account. It also explains how to sign in and initiate account deletion, so both people using our app and app store reviewers can find the path in one place.

For the full description of how we collect, use, share, protect, and retain personal information, see our Privacy Policy. This page does not replace that policy. It is a quick reference for the actions you can take on your own data.

All data controls live inside your signed-in Catchdesk account. Sign in from either surface:

• Web dashboard: dash.catchdesk.app
• iOS app: Catchdesk, on the App Store.

If you no longer have access to the email used to create the account, contact us using the details at the bottom of this page and we will help verify your identity before acting.

You can permanently delete your Catchdesk account from within the product. The path is the same on web and iOS:

1. Sign in.
2. Open Settings.
3. Open the Account section.
4. Tap or click Delete Account.
5. Confirm the prompt.

Deletion is immediate and cannot be undone. If you also want a copy of your data, use the Export step described below before you delete.

Confirming Delete Account triggers a coordinated cleanup across the services Catchdesk uses to run your account:

• Your business record and everything that hangs off it, including calls, call transcripts and summaries, bookings, contacts, saved services, agent configuration, corrections, integrations, opt-out lists, SMS audit history, conversations, message templates, active call state, and messages.
• Any Catchdesk-issued phone number released back to the carrier, and any per-business messaging profile removed.
• Any stored call recordings held in our object storage.
• Your authentication user, which cascades to owner records and device push tokens.
• Cached configuration for the AI assistant.

Best-effort external cleanup can occasionally leave a residual record with a communications provider that we cannot programmatically remove. When that happens we log it for support to resolve manually, and you can contact us to confirm follow-up removal. Backups roll off on their own schedule per our retention policy.

A confirmation email is sent to the address on file so you have a record of the deletion.

Before deleting, you can request a machine-readable export of the data associated with your account. Sign in to the web dashboard, open Settings, open Account, and use the Export button. The response is a downloadable file containing your account, business, contacts, conversations, calls, bookings, and settings, subject to reasonable limits and the scope of your role on the business.

If you need a specific dataset that is not part of the standard export, contact us using the details at the bottom of this page.

Most of the account information Catchdesk holds is editable directly from the product:

• Owner profile and communication preferences: Settings, Account.
• Business information: Settings, Business.
• Contact records, notes, and lifecycle stage: open a contact, then edit fields directly.
• Integrations, notifications, and connected services: Settings, Integrations.

If a field is not editable from the product and you believe the value is inaccurate, contact us and we will correct it.

Catchdesk gives you the following per-account controls over how data is processed and shared:

• Integrations: Connect or disconnect Google Calendar, Meta channels, and other integrations at any time in Settings, Integrations. Disconnecting revokes future data sharing with that integration for your account.
• Recording and transcripts: Call recording behavior follows your business configuration. Contact us if you need to disable it for your business.
• Notifications: Enable or disable email, push, and in-app notifications per category in Settings, Notifications.
• Push devices: Sign out on a device to remove it from the list of devices that can receive push notifications for your account.

Catchdesk does not sell personal information and does not use your call recordings, transcripts, SMS content, or end-customer conversation data to train public foundation models. See the Privacy Policy for the full description.

If your only interaction with Catchdesk is that you called or texted a business that uses Catchdesk to handle its calls and messages, please contact that business directly. They are the ones responsible for the data collected during your interaction with them, and they can request changes on your behalf.

You can also reply STOP to any Catchdesk-delivered SMS message to opt out of further texts from that business, and reply START to opt back in.

If the business is unreachable or you have already tried them, you can contact us using the details at the bottom of this page. We may need to forward your request to the business to act on it, since we process end-customer conversations as their service provider.

Privacy requests, deletion questions, and follow-ups on requests already made can be sent to our Privacy Officer at [email protected]. We aim to respond within a reasonable time and always within any legally required window.