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Calls / 3 min

Turn on call recording

Record and keep calls so you can review exactly what was said.

Recording lets you listen back to any call and review the transcript and summary. Recording laws differ by location, and some places require telling callers. Catchdesk plays a recording announcement, and you should follow the rules that apply to your business.

  1. 1

    Open Call behavior

    Go to Settings, AI Agent, Call handling, then Call behavior.

  2. 2

    Enable recording

    Turn on call recording. Recorded calls include an announcement to callers.

  3. 3

    Set how long to keep recordings

    Choose a retention window. Older recordings are removed automatically after that period.

Notes

  • Recording rules vary by region. Follow the laws that apply to your business, and check with your own advisor if you are unsure.
  • If a call has a transcript but no audio, recording may have been off for that call.