Help center

Account / 3 min

Manage billing and your plan

Find your plan and usage, and manage payment whether you subscribed on iPhone or the web.

Catchdesk bills in one of two ways, depending on where you signed up. If you subscribed in the iPhone app, Apple handles payment through your Apple ID. If you subscribed on the web dashboard, your card is billed through Stripe. Your plan and usage show in both places, but where you change payment or cancel depends on which one you used.

Find it in
iPhone → Settings → BillingWeb → Settings → Plan & Usage
Subscribed on iPhonebilled by Apple
Manage in your Apple IDSubscriptions, or Restore Purchases

Subscribed on the web instead? Your payment is handled by Stripe. Open Plan & Usage in the dashboard and use Manage billing to update your card, change plan, or cancel.

  1. 1

    Check your plan and usage

    On iPhone, go to Settings then Billing. On the web dashboard, open Plan & Usage. Both show your current plan and how much of your monthly calls and texts you have used.

  2. 2

    If you subscribed on iPhone (Apple)

    Change or cancel the subscription from your Apple ID under Subscriptions. In the Catchdesk app, tap Restore Purchases if your plan is missing after reinstalling or switching devices.

  3. 3

    If you subscribed on the web (Stripe)

    Open Plan & Usage in the web dashboard and choose Manage billing to update your card, change plan, or cancel through the secure Stripe portal.

  4. 4

    Contact support if it still looks wrong

    Email [email protected] with your business name. For an Apple subscription, include the Apple ID email you bought it with.

Notes

  • Not sure which you have? It is whichever you signed up with. Apple subscriptions change in your Apple settings; web subscriptions change in the Stripe portal.
  • Restore Purchases only applies to Apple subscriptions bought in the iPhone app.
  • Never email full card numbers or payment details. Both billing portals handle payment securely.